Payment & Shipping
Payment: PayPal & Credit Card only - For Buyers Protection.
Shipping / Delivery:
Local: 2 - 3 Days (AUD) - Free Express Post
International: Normally between 5 to 10 business days depending on location worldwide.
FREE SHIPPING WORLD WIDE - International Express
Tracking within 2 business days.
Please understand that purchasing your product in some cases may take between 10 to 21 business days for your product to arrive at your destination. Often though, delivery is much sooner.
The reason for this is because of a combination of processing, handling, delivery and customs clearances in your country. And to be competitive, Smith & Sons Collectibles have to stock most of our inventory in our head office warehouse based in Australia, Europe, and the US.
Smith & Sons Collectibles is passionate about customer service, and we strive to meet your demands as a consumer.
90% of products are dispatched within 2 business days. Ensure your address is correct. To aid in the speed of delivery, our systems cannot accept order cancellations following payment processing.
You can return your investment up to 30 days from receiving your order and receive a refund, no questions asked.
We put customers first and your happiness is our number one priority. If you’re not happy with your memorabilia purchase we will do our best to make things right. We are committed to making the returns process simple.
If you’re not happy with your memorabilia purchase, please contact us immediately.
Returns of your memorabilia are to a Private Address in Brisbane Australia by email request in writing. We will then refund your payment within 7 business days.
- Smith & Sons Collectibles will refund the purchase price of any item that was either incorrect to what you ordered, damaged in transit or unsuitable for sale. All claims must be submitted within 7 days of receiving your goods via email only.
- Returns can be made within 30 days of receiving your order. We will only accept the products in their original and undamaged state. We offer free shipping on all items; however we will require customers to pay the shipping costs associated with the exchange/return and our original shipping costs in sending you the item.
- If upon delivery your product is found to have been damaged in transit please contact us. Please return the product to us within 30 days of receiving your order.
- If you receive a product that appears to have been damaged in transit, you should insist upon immediate inspection of the goods before accepting them. If upon inspection the goods are damaged, you should refuse to accept delivery of the product, direct the courier to return the goods to the sender and immediately contact us.
- For items that are framed, we will refund the cost of the photo / album cover but we are unable to refund the framing cost or vinyl record itself.
- Refunds will be made either by applying a credit against the Purchase Protection Plan through PayPal by credit card used for the original purchase, or to a nominated account if a card was not used.
- All credit card surcharges involved with the original transaction and refund will also be covered by the customer (this is what the bank charges us to process the original transaction and resulting refund).
If you have any further questions on our returns policy please contact us.